Delivery & Returns

Delivery Information

Online orders are processed on the next working day after they are placed and sent out. You will receive an email confirmation when your order has been dispatched.

Depending on your location, we offer the following shipping options via Italian National Post “Poste Italiana” with tracking numbers, delivered within 3-30 days:

Italy – Flat rate shipping €5

European Union – flat rate shipping €25

Rest of the World – flat rate shipping €35

 

We will notify you about an estimated date of delivery, as this varies according to your location and product availability.

Should you need an urgent shipment and express delivery via courier, please contact us at ciao@byhale.com and we can arrange this for you, prices will vary depending on international courier fees.

 

Returns Information

We hope that you will love your BYHALE clothes as much as we loved designing and making them. In the unlikely event that you’re not entirely satisfied with your purchase, you can return your item(s) for a refund within 14 days of receiving your item. Your item(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached. Please, be extra careful not to mark clothing with make-up when you’re trying things on. Upon return, all items are inspected by our customer services team before your refund is processed.

 

For custom design and one of a kind pieces, please note that we are unable to offer refunds and exchanges due to the personal tailored nature of the garment.

 

Please e-mail ciao@byhale.com should you require further information.